Prime Motors & Collision CenterPACOIMA, CALIFORNIABODY. PAINT. A NEW BEGINNING.

Insurance & repair process

Know what happens next.

After an accident, start with two things: understanding the damage to your vehicle and understanding your insurance coverage. This guide explains how those conversations fit together.

Have a question about getting started?

Call (310) 304-0004

The repair process

A clear plan.
One step at a time.

Start with the damage you can see. An assessment helps define the work, estimate, and timing before you decide how to proceed.

  1. 01

    Contact our team

    Tell us about your vehicle and what happened. A few details help start the conversation.

  2. 02

    Vehicle assessment

    Discuss the visible damage and arrange the assessment needed to understand the scope.

  3. 03

    Plan and repair

    Review the proposed work, estimate, and timing before moving forward.

  4. 04

    Collect your vehicle

    Review the completed work and ask about any care instructions when you collect your vehicle.

Repair timing varies with the damage, parts availability, and any insurance approvals.

Before your assessment

A little preparation helps.

Your insurer explains your coverage. The shop assesses your vehicle. Keep the information from both conversations together.

Your coverage

Ask your insurer.

Policy terms, claim decisions, and approvals come from your insurer.

  • What information do I need to open or continue my claim?
  • What deductible or out-of-pocket costs may apply?
  • Is an inspection or repair estimate required?
  • What happens if additional damage is identified?
  • Does my policy include rental or transportation coverage?
Your vehicle

Prepare for your visit.

Bring what you already have. You don’t need to send sensitive documents through this website.

  • Your vehicle’s year, make, and model.
  • A brief description of the accident or damage.
  • Photographs of the affected areas, if available.
  • Any existing estimate or insurer instructions.
  • Questions about repair options, updates, and timing.

Insurance coverage, deductibles, and approvals are determined by your insurer. Confirm carrier acceptance and any insurer coordination, rental, or towing assistance directly with the shop. Estimates, parts availability, and repair timing vary by vehicle and scope.

Let’s get your car back to its best.

Share the damage and a few photos. We’ll help you understand the next step.

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